Medical Social Work (MSW)

At the insistence of Dr. Banoo Coyaji, the Department of Medical Social Work (MSW) started at KEM Hospital Pune, in 1978, to look into problems faced by patients during their indoor and outdoor treatment. During the last three decades and more, this department has endeavoured to help the ill, bewildered, worried and frightened patients who visit KEM Hospital. The MSW is the link between the patient, the Hospital’s medical team, its administration and the community at large.

Services Provided By The MSW Department:



The Department conducts a series of workshops for KEM Hospital staff on relevant topics, such as HIV Awareness, Attitudes and Bio-safety Precautions. The goal of these workshops is to sensitize them to HIV infected patients, raise the level of awareness about HIV, and to motivate them to practice universal bio-safety precautions.


Support Groups

We have been instrumental in setting up several support groups for patients and their families:

This is a support group for families of cancer afflicted children. We organize group meetings, 7-8 times a year, to discuss problems faced by them, to provide information about the illness and its treatment, and to arrange recreational outings for the children and their family members, reassuring them that they are not alone in their fight against cancer.


Visits are made to the patient’s home, school, or place of work when necessary for the patient’s treatment and rehabilitation.


Referrals to outside agencies are made when patients need help not available at KEM Hospital, e.g. to special schools, shelter homes, orphanages, employment centres, agencies for educational support, marital counselling, other hospitals, etc.

Financial Assistance:

A large population of patients that visit KEMH are from the poor or lower middle strata of society. For them, medical treatment, especially hospitalization is a financial burden. KEM Hospital tries to help in certain cases by giving concessions in the charges and, occasionally, by waiving them altogether. The MSW tries to help those who cannot afford any charges at all, with medicines and nutrition. Special efforts have to be made to raise funds for major requirements like cardiac surgery, cochlear implants, renal transplants, chemotherapy and treatment in the Intensive Care Units.

Donors’ Day:

Every year the Dialysis & Transplant Coordinator organizes a Donors’ Day to felicitate all the kidney donors who have given their kidneys to their loved ones, thus giving them a gift of life. The program is also used as a platform to spread awareness about organ donation and transplantation and to help motivate other relatives who wish to donate but are afraid to do so. A Certificate of Appreciation is given to each kidney donor.

Motivational Sessions for Hospital Staff:

The purpose of these sessions is to open up channels of communication, build up rapport, involve different levels of staff in the problem solving process and, above all, to motivate the staff to improve patient care.

Participation in the Education of Social Work Students:

Social Work students are placed in KEM’s Department of Medical Social Work for their field work training. The MSWs supervise their working and provide necessary guidance.

Promoting Community Relations:

The Department establishes and maintains contact with social organizations such as the Rotary and Lions Clubs, charitable trusts, industries, schools, etc.

Special Units:

Each MSW works with one Special Unit: Intensive Care, Renal, Paediatric, Cardiac, Oncology, Neonatology, etc. This enables the MSW to focus on specific problems related to the illness. The MSWs assist in providing clear and simple information, clarifying misconceptions and in decision making for future treatment. In chronic, long term and terminal illnesses there is a great need of supportive and crisis counselling, mobilising a support network and providing the patients with appropriate referrals for medical as well as material help.

Other Activities Include:

  • Ward Rounds
  • Counselling
  • HIV Counselling
  • Antenatal and Postnatal Counselling
  • OPD Support


Department of Medical Social Workers

Nursing Home Building, Ground Floor, Room 24

Hours: Mon – Sat: 9 am – 5 pm
Phone: +91 20 2621 7369 | +91 20 6603 7369